Refund policy

RETURN & REFUND POLICY

Last Updated: June 2026

Thank you for shopping at The Mother Store. We are committed to providing high-quality home décor, kitchen essentials, bathroom accessories, and lifestyle products. Your satisfaction is important to us, and we strive to ensure every purchase meets your expectations.

RETURNS

If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation must be provided.
• The product must not show signs of wear, damage, or misuse.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Products that have been used or damaged after delivery.
• Clearance, sale, or promotional items.
• Customized or personalized products.
• Gift cards or digital products, if applicable.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

• Your order number.
• Clear photographs of the product.
• Photos of the packaging and shipping label.

REFUNDS

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed within 7–10 business days. Refunds will be issued through the original payment method whenever possible.

SHIPPING COSTS FOR RETURNS

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

ORDER CANCELLATIONS

Orders may be canceled before shipment. Once an order has been shipped, it cannot be canceled and must follow the return process.

CONTACT US

For return and refund inquiries:

The Mother Store
Email: themotherstoreofficial@gmail.com
Website: themother.store